Jasmine Torres
Customer Support Specialist
jasmine.torres@example.com|(602) 555-0115|Phoenix, AZ
Summary
Customer support specialist with 4 years of phone, chat and email support. Calm with upset customers and quick to spot when one problem is really many.
Experience
Customer Support Specialist, Desert Sun Internet — Phoenix, AZ
Apr 2022 – Present- Resolve 45+ tickets a day across phone, chat and email with a 96% satisfaction score
- Wrote 20 help center articles that cut repeat questions about billing by 30%
- Train new hires on Zendesk and the escalation process
Customer Service Associate, Valley Home Goods — Tempe, AZ
Jun 2020 – Mar 2022- Handled returns, exchanges and complaints for a store with 2,000 visitors a week
- Named associate of the month 3 times for customer feedback
Education
A.A. Business
2018 – 2020Phoenix College — Phoenix, AZ
Skills
Zendesk, Freshdesk, Live chat, Phone support, Troubleshooting, De-escalation, Microsoft Office, Bilingual (English and Spanish)
Languages
English (Native), Spanish (Fluent)